What are services? In the most simple terms, services are deeds, processes, and performance. Our opening vignette illustrates what is mean by this definition the services offered by IBM company or not tangible things that can be touched, scene and felt, rather are intangible deals and performances. To be concrete,IBM office repair and maintenance services for its equipment, consulting services for IT and e-commerce applications, training services, web design and hosting and other services.
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